Many issues that you may face day-to-day can be fixed on the client side. If you encounter an issue in Office 365 that can only be fixed by the vendor, Microsoft usually releases an update to resolve any known issues as soon as possible. When we are working with third-party software we might encounter some problems – it’s obvious and normal. Office 365 is currently the most popular SaaS (Software-as-a-Service) platform for productivity but even with its scale some Office 365 issues might occur. Those mentioned in this article are only the tip of the iceberg and related to software itself. The serious problem occurs when we talk about any external threats like malware or ransomware that are not so easy to prevent and mitigate.

Office 365 Troubleshooting Issues: Common Problems and How to Solve Them

Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. If you tried to enter your credentials, and it failed, even when you checked if every letter of it is correct. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. Our Account Managers and Distribution Team fulfills orders quickly and efficiently, giving our customers digital downloads in record time so they can move on to their next big project.

Domain Verification Issues

Download the software and configure data backup in your environment. If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services.

• Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption.
• It runs multiple tests in terms of configuring and solving any potential problem.
• When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently.
• If you try to enter the wrong password too many times, and you didn’t set up a recovery email you can lock access to your account.
• Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook.
• This tool is a standalone application, you can install on your computer.
• Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here).
• If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form.

Repair Outlook OST File Not Working in Office 365 – Complete Fix (

For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion. Therefore, you can locate the original files at their primary SharePoint site and restore them from there. File and storage issues with Microsoft Office 365 are more serious than other issues. They are not merely inconvenient and slow down work but can also lead to critical data loss.



Below we provide a more detailed Outlook Login Issues Troubleshooting list of issues and corresponding solutions. Open the required file, hit Share and then check the list of users that you can give the rights to edit a file. You can set access permissions for the entire organization or invite only the users you specify. Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems. An internet connection is not available or a firewall is blocking network connections. If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period.

Office 365 Repair Tool

In addition to the Office 365 problems explained in the blog post, you may encounter issues that cause data loss. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts). Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft.





Xopero ONE Backup and Recovery for Microsoft 365 ensures you with data protection, security, and business continuity. As the name of this tool suggests, Remote Connectivity Analyzer can identify Office 365 issues with connectivity. From Outlook desynchronisation to problems with OneDrive connection. The tool can help you detect issues by running tests for many features. When you encounter Office 365 issues with Outlook online, this app turns out almost completely useless. There are few things that can happen to Outlook on the client side.



Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days for the license to be checked and validated. If Outlook stuck Updating folders solution you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewed. Synchronization Office 365 issues mostly happen to Office Mobile apps.



Consider implementing a regular storage cleanup practice with Microsoft 365 recycle bin checks. Keep in mind that the files you delete can temporarily consume storage space. These add-ins can cause issues such as app crashes or significant performance degradation. The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows Microsoft Outlook Email Repair Tool Online 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here).