How to Troubleshoot Common Microsoft 365 Problems and Issues

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You can try to repair Office by using the appropriate built-in tool.



FixTechGuide Office 365 troubleshooting

It runs multiple tests in terms of configuring and solving any potential problem. When it can’t do that, the program will advise you on how to deal with it, providing links containing instructions. When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently. In order for the recovery process to be available is the two-factor authentication disabled. Good practice to avoid having Office 365 issues with signing in, is to have a recovery email. Check if CAPSLOCK is turned on, and check the spelling of the password you try to enter.



If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. OneDrive issues are a separate category of problems with Microsoft 365. They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365.

Search



Those mentioned in this article are only the tip of the iceberg and related to software itself. The serious problem occurs when we talk about any external threats like malware or ransomware that are not so easy to prevent and mitigate. Xopero ONE Backup and Recovery for Microsoft 365 ensures you with data protection, security, and business continuity.

How to fix Office 365 issues related to synchronization





Following the steps above should restore your search functionality quickly. For advanced troubleshooting, FixTechGuide offers remote support to restore performance and indexing accuracy for Outlook and other Office apps. With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems.

Tools that can help you fix Office 365 issues



FixTechGuide Office 365 troubleshooting

However, sometimes employees may not have the required permissions to open and edit an item. This error appears when you attempt to upload or save a Microsoft 365 item. It indicates that you have reached the storage limit specified by your subscription plan. For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion. Therefore, you can locate the original files at their primary SharePoint site and restore them from there. File and storage issues with Microsoft Office 365 are more serious than other issues.

Office 365 issues: #5 -Update Issues



  • Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues.
  • Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again.
  • When it can’t do that, the program will advise you on how to deal with it, providing links containing instructions.
  • The serious problem occurs when we talk about any external threats like malware or ransomware that are not so easy to prevent and mitigate.
  • As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind.
  • With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems.


Installing Office 365 updates can fail for different reasons, and some of them are listed below. Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) feature. If you have forgotten your password for the Office 365 account, try to recover or reset the password. Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime. When you fill out that form, there are few things you can do to improve your chances of recovery of that account. Important thing fix Outlook after Windows update issues to remember is that you will be able to change your password by yourself if the administrator in your organization allows users to change their passwords.

If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation. If multiple versions of Microsoft Office are installed, Office 365 activation issues may occur. Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again. Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center.



When it’s a problem with an internet connection, check your wi-fi or ethernet connection, and contact the internet provided if required. Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder.

? Step 1: Verify Windows Search Service Is Running



Outlook and Office 365 sync issues can be frustrating but are almost always fixable. Start with basic network checks, enable Cached Exchange Mode, and repair your data files if needed. For persistent problems, rebuild your Outlook profile or use FixTechGuide’s free send/receive error 0x800CCC0E fix diagnostic tools to automate detection of authentication and IMAP errors in seconds. When Office 365 search stops working after updates, it’s usually a minor indexing or cache issue — not a major fault.



If that happens you have to Outlook data file cannot be accessed verify that this account belongs to you before you can change password, and to do that you need to fill out the Microsoft account recovery form. Download the tool from Microsoft and run the Outlook diagnostic to auto-detect server and account issues. You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut. In this case, consider using safe mode, which is useful for Office 365 troubleshooting.
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