If you’re using Wi-Fi, a poor signal or interference may be the cause. See our guide on 10 easy ways to speed up your Wi-FI, to give your Wi-Fi a boost. It’s annoying to schedule and wait for an appointment, Office 365 sync problems and login fixes but it’s the best way to get your issue resolved permanently.

Reason #5—You’re having issues with your network cables

Wi-Fi signals weaken over distance, so if you’re too far from your router, your internet may cut in and out as Wi-Fi struggles to reach your device. Obstructions between your device and router may also cause intermittent disconnections. Anytime you have issues with your internet, always restart the modem or gateway first.

[Troubleshooting] WiFi signal is often disconnected

Its main function is to block risky internet traffic, but to do so, it needs to differentiate between good traffic and bad traffic—that means a lot of updates. Most antivirus software have an auto-update option that we modern authentication troubleshooting recommend keeping switched on. Your router broadcasts Wi-Fi on specific radio frequency channels. To provide more speed, it combines multiple channels into one.

Your modem is having issues

(2) Press the RESET button around 5~10 seconds, release the RESET button after the power LED light starts flashing. You can try adjusting the angle of the external antenna (e.g. 45 degrees, 90 degrees, etc.) to the optimal signal distance. (1) Supported channels of 2.4 GHz, 5 GHz and 6 GHz WiFi differ according to each country’s local law and restrictions. Please refer to [Wireless Router] How to improve wireless speed by setting Channel Bandwidth in Wireless Router to learn more. " tool below to discover your household’s ideal internet speed. When I restarted my router, my PC disappears (as it should) and then returns once my router was back up.

Saying the internet is disconnected but connected!

• Programs that regularly update or check in with servers in the background are especially prone to creating intermittent internet disconnections.
• Manufacturers release updates to plug security holes, stomp out bugs in the code, and optimize performance.
• Your router keeps a log of significant events on your network.
• Computer programs running in the background of your OS can sometimes slow your internet connection or drop it altogether.
• You can use a Wi-Fi analyzer app to see all the available channels and the usage on each, and then manually change the channel on your router or mesh system (if allowed).
• The modem and router are little computers dedicated to carrying out specific tasks.
• It sits at the edge of your provider’s network, so it could be the root cause of your connection woes.
• You can try adjusting the angle of the external antenna (e.g. 45 degrees, 90 degrees, etc.) to the optimal signal distance.
• Look for words like "failed," "malicious," or "attack." Google is your friend here—if you see anything suspicious, like the same entry popping up over and over, google it to see what’s going on.
• Routers and mesh systems normally pick the best channel group in your area.

When I click on the Media Server box in the "Photo & Video" screen I get a "your device is disconnected. Please check the connection status". Mac device WiFi signal is often disconnected after roaming between AiMesh router and nodes, refer to this FAQ. (2) Some functions of wireless will be different due to firmware version. (2) Currently, you can only adjust the channel bandwidth from the ASUS router settings page (Web GUI). (1)  Some functions of wireless will be different due to firmware version.

Your device needs to update

You’re more likely to experience this problem if you supply your own modem or get a new one from your provider. With new services like fiber and 5G home internet, you may have a few more options than the last time you checked. Enter your zip code below to see which internet providers are in your area. You can check for outages by using your provider’s app, your account’s web portal, or by simply calling.

FAQ about disconnecting internet

Randomly disconnecting internet could be the result of issues with your provider’s network. Sometimes your connection will be out for hours, other times it may come and go. Sometimes, giving your computer a clean networking slate can resolve strange disconnection issues and other hiccups that are difficult to diagnose outright. So make sure you have all your login credentials before you continue. There’s likely something interfering with your internet solve Office 365 mailbox sync delays connection if it’s flickering in and out like a dying lightbulb. A router glitch, faulty cabling, or congestion on your home network can bring your speeds to a standstill.



Your internet provider automatically updates your modem, but it’s still worth double-checking to make sure the latest firmware is installed. Your modem and router need regular firmware updates to function properly. If your equipment is running on outdated firmware, your internet may periodically disconnect due to glitches or registration issues. Your computer’s operating system updates the drivers to your network adapter (or network card) automatically unless you disabled auto-updates in your operating system.