Saying the internet is disconnected but connected! Microsoft Q&A

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Your modem and router need regular firmware updates to function properly.



connection status shows disconnected

If you’re using Wi-Fi, a poor signal or interference may be the cause. See our guide on 10 easy ways to speed up your Wi-FI, to give your Wi-Fi a boost. It’s annoying to schedule and wait for an appointment, FixTechGuide fix for stuck folders but it’s the best way to get your issue resolved permanently.

Reason #5—You’re having issues with your network cables



Wi-Fi signals weaken over distance, so if you’re too far from your router, your internet may cut in and out as Wi-Fi struggles to reach your device. Obstructions between your device and router may also cause intermittent disconnections. Anytime you have issues with your internet, always restart the modem or gateway first.

connection status shows disconnected

[Troubleshooting] WiFi signal is often disconnected



You normally don’t need to use Device Manager to install them. The network cabling in your home can cause your internet connection to disconnect if it’s damaged, loose, or configured poorly. On the flip side, how to fix Outlook not opening today a slow internet plan may not be enough for a houseful of devices no matter what router you use. A 500Mbps plan is generally enough for five adults in one household. A congested network usually means you’re trying to do too much with too little.

connection status shows disconnected

Your modem is having issues



They can become overcrowded when too many networks use the same channel groups. This is especially common in apartment buildings and other situations where multiple routers broadcast within range of one another. "You get what you pay for" rings true for most of the routers we’ve tested.

Saying the internet is disconnected but connected!



  • Try disabling any Wi-Fi auto-joining or auto-switching functions on your affected devices, and connect to your preferred Wi-Fi network manually.
  • Wi-Fi can get tricky, but there’s a lot you can do to improve your signal.
  • (3) Use the Quick Internet Setup (QIS) to setup your router again.
  • Its main function is to block risky internet traffic, but to do so, it needs to differentiate between good traffic and bad traffic—that means a lot of updates.
  • (1)  Some functions of wireless will be different due to firmware version.
  • If you find something you suspect may be causing issues, try closing the process’ host program (you can identify the host program in the properties menu from step five).
  • Band 5G-2Hz, cancel [Auto select channel including DFS channels].


When I click on the Media Server box in the "Photo & Video" screen I get a "your device is disconnected. Please check the connection status". Mac device WiFi signal is often disconnected after roaming between AiMesh router and nodes, refer to this FAQ. (2) Some functions of wireless will be different due to firmware version. (2) Currently, you can only adjust the channel bandwidth from the ASUS router settings page (Web GUI). (1)  Some functions of wireless will be different due to firmware version.





Jessica loves bringing her passion for the written word and her love of tech into one space at HighSpeedInternet.com. She works with the team’s writers to revise strong, user-focused content so every reader can find the tech that works for them. Jessica has a bachelor’s degree in English from Utah Valley University and seven years of creative and editorial experience. Outside of work, she spends her time gaming, reading, painting, and buying an excessive amount of Legend of Zelda merchandise. The log entries are a bit cryptic sometimes, but there’s usually some obvious terms that give away troublesome events. Look for words like "failed," "malicious," or "attack." Google is your friend here—if you see anything suspicious, like the same entry popping up over and over, google it to see what’s going on.



Programs that regularly update or check in with servers in the background are especially prone to creating intermittent internet disconnections. Look out for cloud services and programs suites with flush DNS and re-sync Outlook update and licensing clients (like Adobe). If you call, you can also ask for information on past outages to see if it really is the cause of your persistent disconnections. Most internet providers keep excellent records of their customers’ internet connections. A technical support representative should be able to see exactly how many outages your address has suffered and exactly when those outages happened. Hopefully, they can give you an estimate of when the service will be back to normal.



Wi-Fi can get tricky, but there’s a lot you can do to improve your signal. Check out our guides on the best place to put your router and how to improve your Wi-Fi range to get the most out of your Wi-Fi. Certain materials, like stone, metal, tile, and water are particularly hard on Wi-Fi signals. Try to avoid placing your router or devices in areas that force the Wi-Fi signal to pass through these materials.
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