Multiple accounts can sometimes lead to conflicts or synchronization issues. Clearing unnecessary accounts ensures a smoother email experience. So if you’re waiting for an email from someone, you may want to check if the sender is registered on your blocked users list. If an email triggers the spam filters, Microsoft automatically moves it to your junk folder. Profile corruption can be a root cause of persistent issues. Creating a new profile ensures a fresh start, often resolving complex problem


Which means that you won’t be able to receive new messages. But every once in a while, the Microsoft filters get it Office 365 troubleshooting wrong and accidentally label a normal email as spam. Outlook allows us to link up to 20 email accounts by default conveniently. However, If you have multiple email accounts linked, ensure that none are causing conflicts. Check your blocked users list and unblock any essential contact


Ensure your incoming and Office 365 troubleshooting outgoing server settings align with your email provider’s recommendations. I've recently had issues with my business email and fixed this through authenticator etc. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Message traces that contain data that's more than seven days old are automatically deleted. This feature requires a Microsoft 365 administrator account. This feature isn't available for Microsoft 365 Government, Microsoft 365 operated by 21Vianet, or Microsoft 365 German

Assistance for billing and subscription management issues is available online Office 365 troubleshooting or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.

In addition, presales support can help you find a Partner, and purchase and sign up for a trial. Presales support can be accessed using the same phone number as with technical support. Initial response time is based on the severity levels described in Technical support case handling.

If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.


Must open Outlook with the administrative privileges (Run as Admin). After performing the steps, check if the error persists. Sometimes, Outlook might not work if other Office-related processes are still running. You can end all office-related processes in Office 365 troubleshooting task manager to ensure a fresh start. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor


And if you have no idea about this, here is what you need to do. Follow the steps below to disable Outlook’s compatibility mode. Now, that you know the reason for the Outlook Profile being stuck, it should be easier to choose the right methods to fix the issue. A free demo version of the software is available to download. You just need to install the software and you are all good to run the softwar

21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.

Find out more about admin roles for the Microsoft 365 admin center. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. For the most current support phone number in your country/region, see the global phone numbers list.


Thus, if you find Outlook stuck on loading profile constantly, keep adhered to this post and learn what to do next. While working with Outlook, it is a common issue that Outlook users get. There could be multiple reasons for the same, hence various workaround